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Orders
What is your cancellation policy?
Your order gets shipped VERY fast, sometimes within minutes and once the order is set to be fulfilled, we cannot cancel it.
Please email our team with your cancellation request as soon as possible and we will see what we can do.
You will receive confirmation of your cancellation if we’re able to make it happen.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives. If you need to cancel the order, please contact our customer service team ASAP at www.mystarrysky.com. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
What do I do if my item(s) arrives damaged?
We’re sorry your item is damaged!
Occasionally items can break during shipping. But no worries! We'll send you a replacement!
Please email our team with an image of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
What if my package gets lost?
We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at www.mystarrysky.com with your order number and any relevant details.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details.
After your order is confirmed and payment is completed, you will receive the tracking information by email within 2–5 business days.
If you don’t see a tracking email yet, please be patient and check back later, or contact our customer service team for assistance.
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
How do I apply promo/discount codes?
To apply a promo or discount code:
• Proceed to checkout and enter your code in the 'Discount Code' field.
• Click 'Apply' to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Please note that we will not be adjusting discount amounts after the order has been placed.
Why does the color of the product I received look different from the pictures on the website?
We make every effort to ensure that the product images accurately reflect the color of the item. However, due to differences in lighting, monitor settings, and angles during photography, the actual color of the product may vary slightly from the pictures. Such differences are not considered a quality issue and are therefore not eligible for returns or exchanges.
Shipping & Delivery
What is your shipping policy?
Our standard shipping time within USA is 5-7 business days.
For international orders, expect a shipping time of up to 21 business days.
Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us at www.mystarrysky.com
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to.
Please note that international shipments can take up to 21 days.
If you have been waiting for more than 21 to receive your order, please get in touch with our team to investigate the issue.
What is your shipping policy?
Our standard shipping time within USA is 5-7 business days.
For international orders, expect a shipping time of up to 21 business days.
Shipping fees, if applicable, will be calculated and displayed at checkout.We offer free shipping on orders within the United States. While the shipping fee may appear at checkout, you will not be charged for it. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us at www.mystarrysky.com
Do you offer free shipping?
We offer free shipping for orders within the contiguous United States (excluding Hawaii, Alaska, and U.S. territories). Customers outside this region are responsible for applicable shipping fees. Shipping cost is calculated at time of checkout.
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Returns & Exchanges
Do you offer returns?
Yes, we offer returns and exchanges within 30 days of purchase. To be eligible for a refund, items must be returned in their original condition, with all tags and packaging intact. For returns within the United States (excluding Hawaii, Alaska, and U.S. territories), A $5 standard shipping fee will be deducted from your refund. This fee reflects the shipping cost covered at the time of purchase. For all regions, customers are responsible for the shipping costs incurred for returns. Please note that Sale items are not eligible.
Refunds will be processed to the original payment method within 14 days of receiving the returned item.
Do you offer exchanges?
Yes, we accept exchanges within 30 days of delivery. Items must be unused and in their original condition with all packaging intact.
If the return or exchange is due to product damage, wrong item sent, or loss during shipping, we will cover the shipping costs.
If the return or exchange is due to personal reasons such as dislike or preference, you will be responsible for the return shipping cost. However, we will cover the cost of sending the replacement item back to you.
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow up to 14 business days for the refund to reflect in your account.
What’s your return policy?
Our return policy allows returns or exchanges for products purchased in the last 30 days.
Please note that Sale items are not eligible for return.
You can expect your refund to be processed within 14 business days or fewer, after our returns department receives the returned item.
You can find full details in our Return & Exchange Policy.