Do you offer return?
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact.
U.S. orders (excluding Hawaii, Alaska, and U.S. territories): A $5 standard shipping fee will be deducted from your refund. This fee reflects the shipping cost covered at the time of purchase.
For all regions, customers are responsible for the shipping costs incurred for returns.
Please note that Sale items are not eligible for return or exchange.
Do you offer exchange?
Yes, we accept exchanges within 30 days of delivery. Items must be unused and in their original condition with all packaging intact.
If the return or exchange is due to product damage, wrong item sent, or loss during shipping, we will cover the shipping costs.
If the return or exchange is due to personal reasons such as dislike or preference, you will be responsible for the return shipping cost. However, we will cover the cost of sending the replacement item back to you.
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow up to 14 business days for the refund to reflect in your account.
Need help?
If you have any questions about our shipping or return policy, please contact us at support@mystarrysky.com or visit www.mystarrysky.com.